Privacy Policy

Last updated: October 24, 2026

What We Collect

SideKick360 collects the minimum data needed to provide our service:

• Account information: Your name and email address when you create an account.
• Contact data: When you ask SideKick360 to call someone from your contacts, the app looks up the matching contact name and phone number on your device. Only the matched contact's name and phone number are included in the AI request sent to our servers, so the assistant can place the call on your behalf. We do not upload, sync, or store your full contact list. No other contact fields (email addresses, physical addresses, birthdays, photos, or notes) are transmitted.
• Call data: Phone numbers you ask us to call, call duration, and conversation transcripts. Some transcripts of these calls have their words removed by an automatic clean-up once they are 48 hours old. Other transcripts and summaries of these calls are not yet deleted on a timer.
• Chat messages: Messages you send through the app are processed to generate AI responses. Chat history is stored on your device and on our servers to maintain conversation context.
• Voice data: When you use voice features in the app, your speech is processed by Apple's speech recognition on your device, and we do not keep that audio. Call Shield is different: if a screened caller leaves a voicemail, that recording and a written transcription of it are stored with our telephony provider so you can listen to it. The recording is deleted after 30 days. The transcription is not yet deleted on a timer, and we may keep a copy of its words after the recording is deleted.
• Email data (Gmail): If you connect your Gmail account, SideKick360 reads your recent emails to generate summaries and draft responses. Email content is processed by AI to create your daily briefing and is not stored beyond the duration of the analysis. You can disconnect Gmail at any time in the app settings.
• Calendar and Reminders: If you grant permission, SideKick360 reads your Apple Calendar events and Reminders to include them in your daily briefing. This data stays on your device and is only sent to our servers as part of the briefing generation process.
• Usage data: Number of calls made, subscription status, and app usage patterns to enforce plan limits and improve the service.

How We Protect Your Data

• All personally identifiable information (PII) — phone numbers, names, email addresses, and street addresses — is tokenized before being sent to any AI provider. For example, a phone number becomes [PHONE_1] during AI processing and is restored afterward.
• PII token mappings are scoped to individual call sessions and deleted when the call ends.
• All data in transit is encrypted via HTTPS/TLS.
• Some call transcripts are removed automatically after 48 hours and some after 30 days. Others are not yet deleted on a timer.
• We may analyze anonymized call data to improve service quality. All personal identifiers — including names, phone numbers, and email addresses — are automatically removed before any quality analysis or long-term storage. Anonymized quality data does not contain any information that can identify you.

Third-Party Services

We use the following services to provide SideKick360:

• OpenAI — AI conversation processing (text only, no raw audio). PII is tokenized before reaching OpenAI.
• ElevenLabs — Text-to-speech voice generation for the voice assistant.
• Twilio — Phone call infrastructure for outbound AI calls.
• Google — Gmail API for email summaries (only when you explicitly connect your Gmail account).
• Apple — On-device speech recognition, calendar and reminders access, subscription management via App Store.

We also send alerts to one Telegram chat that we run for our own staff. For SideKick360, an alert about a call can include the name and phone number of the person who was called or who called, the reason for the call, the length of the call, and a summary or notes about what was said. Alerts about your messages and about errors can include excerpts of chat messages that our automated checks flag or that could not be answered, and error reports with your device model and app version. Alerts can also include the text of voicemail that people leave on our own support line and a link to its recording, notes that the phone assistant sends to us during a call, the text of a task that failed, and the email address of anyone who joins our waitlist. These alerts are not masked, and deleting your account does not delete them.

Each provider has their own privacy policy. Personally identifiable information is tokenized before reaching AI providers.

Your Rights

• You can request deletion of your account and all associated data by emailing us at Mail@sidekick360.net.
• You can revoke microphone, speech recognition, contacts, calendar, or reminders permissions at any time in iOS Settings.
• You can disconnect Gmail or any other connected service at any time from within the app. Disconnecting immediately stops all data access from that service.
• You can delete your chat history within the app.
• You can request a copy of all data we hold about you by emailing us.

Text Messages (SMS)

SideKick360 sends SMS notifications to the mobile number you provide when you set up your account. These messages tell you about calls placed to your own Call Shield screening line.

• Mobile information is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties for their own marketing.
• Message frequency varies. You receive a message only when someone calls your screening line, so volume depends entirely on your own incoming calls.
• Message and data rates may apply. Your mobile carrier may charge for messages you receive, according to your plan.
• You can stop at any time. Reply STOP to any message to opt out of SMS notifications. Reply HELP for assistance. Opting out of SMS does not cancel your account; call screening continues and you can still receive notifications by email or in the app.

Children

SideKick360 is not intended for use by anyone under 13 years of age.

Changes

We may update this policy from time to time. We will notify you of significant changes through the app or by email.

Contact

Questions about this policy? Call us at +1 (850) 779-9118 or visit sidekick360.net.